Terms & Conditions ​

We want all visitors to have a safe and enjoyable experience. By using our self-service dog wash station, you agree to the following terms and conditions:

1. General Use

• The self-service dog wash station and equipment are designed for washing dogs only. Please do not allow children or adults in the bath.
• Customers are responsible for handling their dogs at all times and ensuring they are secured safely.
• Dogs must be supervised and under control while inside the premises and must not be left unattended at any time.

2. Liability & Responsibility

• Fetch The Soap is not responsible for any injuries, damages, or losses sustained while using the premises.
• Owners are responsible for their dogs’ behavior and any damage they may cause to equipment, the premises, or other customers.
• Customers must follow all posted instructions for using the equipment safely. Deliberate misuse of equipment that results in damage may lead to liability for damages.

3. CCTV Monitoring

• The premises are monitored by CCTV, as required by our insurance. Footage is only reviewed in cases of damage, safety concerns, or operational issues.
• By using the facility, you consent to CCTV monitoring for security and operational purposes.

4. Children’s Safety

• Children must be supervised at all times while inside the premises.
• Children must not play on, climb, or hang from any spa equipment or fixtures.
• Parents or guardians are fully responsible for their children’s behaviour and safety while on the premises.

5. Cleanliness & Hygiene

• Please clean up after your dog and dispose of waste appropriately.
• Aprons and other provided items must be used responsibly and returned to designated areas.

6. Payment & Refunds

• All payments are final. No refunds will be issued for unused time or services, unless due to equipment failure. Bookings can be rescheduled up to 8 hours in advance.
• If an issue arises with the equipment, please contact us using the number provided in the confirmation emails.

By using our facility, you acknowledge that you have read and agreed to these Terms & Conditions.

Thank you!