Fetch The Soap Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal
information.
• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• Sharing information outside the UK
• How to complain
Contact details
Email
info@fetchthesoap.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods,
including delivery:
• Names and contact details
• Addresses
• Date of birth
• Payment details (including card or bank information for transfers and
direct debits)
• Information relating to loyalty programs
• Website user information (including user journeys and cookie tracking)
• Photographs or video recordings (no audio)
• Information relating to compliments or complaints
We collect or use the following information for the operation of customer
accounts and guarantees:
• Names and contact details
• Addresses
• Payment details (including card or bank information for transfers and
direct debits)
• Purchase history
• Account information, including registration details
• Information used for security purposes
8 November 2025 1• Marketing preferences
We collect or use the following information to prevent, detect, investigate
or prosecute crimes:
• Names and contact information
• Customer or client accounts and records
• Video and CCTV recordings of public areas (including indoor and outdoor
spaces)
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for
collecting and using your personal information. There is a list of possible
lawful bases in the UK GDPR. You can find out more about lawful bases
on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights
which are set out in brief below. You can find out more about your data
protection rights and the exemptions which may apply on the ICO’s
website:
• Your right of access - You have the right to ask us for copies of
your personal information. You can request other information such
as details about where we get personal information from and who
we share personal information with. There are some exemptions
which means you may not receive all the information you ask for.
Read more about the right of access.
• Your right to rectification - You have the right to ask us to correct
or delete personal information you think is inaccurate or
incomplete. Read more about the right to rectification.
• Your right to erasure - You have the right to ask us to delete your
personal information. Read more about the right to erasure.
• Your right to restriction of processing - You have the right to
ask us to limit how we can use your personal information. Read
more about the right to restriction of processing.
• Your right to object to processing - You have the right to object
to the processing of your personal data. Read more about the right
to object to processing.
• Your right to data portability - You have the right to ask that we
transfer the personal information you gave us to another
8 November 2025 2organisation, or to you. Read more about the right to data
portability.
• Your right to withdraw consent – When we use consent as our
lawful basis you have the right to withdraw your consent at any
time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and
in any event within one month.
To make a data protection rights request, please contact us using the
contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide
services and goods are:
• Consent - we have permission from you after we gave you all the
relevant information. All of your data protection rights may apply,
except the right to object. To be clear, you do have the right to
withdraw your consent at any time.
• Legitimate interests – we’re collecting or using your information
because it benefits you, our organisation or someone else, without
causing an undue risk of harm to anyone. All of your data protection
rights may apply, except the right to portability. Our legitimate interests
are:
• We require to collect personal information of our customers in
order to offer an online booking system for the use of our services.
We only collect this information for the operational running of our
business.
For more information on our use of legitimate interests as a lawful basis you
can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for the
operation of customer accounts and guarantees are:
• Consent - we have permission from you after we gave you all the
relevant information. All of your data protection rights may apply,
except the right to object. To be clear, you do have the right to
withdraw your consent at any time.
Our lawful bases for collecting or using personal information to prevent,
detect, investigate or prosecute crimes are:
8 November 2025 3• Consent - we have permission from you after we gave you all the
relevant information. All of your data protection rights may apply,
except the right to object. To be clear, you do have the right to
withdraw your consent at any time.
Where we get personal information from
• CCTV footage or other recordings (no audio)
How long we keep information
Rolling 30 days on the cloud (Tapo)
Who we share information with
Data processors
Acuity Scheduling
This data processor does the following activities for us: Online booking
system
Go Daddy
This data processor does the following activities for us: Email and Website
host
Sharing information outside the UK
Where necessary, we will transfer personal information outside of the UK.
When doing so, we comply with the UK GDPR, making sure appropriate
safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for
any of the transfers below, please contact us using the contact information
provided above.
Organisation name: Tapo
Category of recipient: Indoor camera
Country the personal information is sent to: Dublin, Ireland
How the transfer complies with UK data protection law: Covered by
the UK adequacy regulations.
8 November 2025 4How to complain
If you have any concerns about our use of your personal data, you can make
a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a
complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Last updated
November 2025